Troubleshooting
  • 25 Apr 2022
  • 2 Minutes to read
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Troubleshooting

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License Errors

When a message is dropped, i am getting the below error in Atomic Scope

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Valid License Required
The current installation is not permitted to use this license. (Code:0x3005).

This happens because when you have installed Atomic Scope on a multi-server environment, but at a later point of time you decided to change the database location, or rename it. So you went ahead and just changed the database name in AtomicScope.config file.

Resolution

To resolve this, try deactivating the license yourself. Most probably it will throw an error stating unable to deactivate. In that case please contact us with your OrderNumber and LicenseCode for support. We will deactivate the license from our end.

Once we have confirmed that we have deactivated the license, please run the below query on AtomicScope database.

delete from Config_LicenseActivation

Before you proceed to de-activate your license, if you need to change the config / rename the database do those things first and then proceed with the activation. Once the license is activated config file should not be changed or modifed.

Installation

Issue Resolution
If you are using Visual Studio to deploy Atomic Scope Azure components, after you open the project file in Visual Studio, you may get the below error while deploying

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  • Goto File and click Save All, a popup will appear to save the solution file.
  • Click Save
  • You will now be able to deploy without any errors.

Runtime errors

Issue Resolution
Microsoft.Azure.EventHubs.Processor.EventProcessorConfigurationException:
Encountered error while fetching the list of Event Hub PartitionIds --->
System.Net.Sockets.SocketException:
A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond
Ignore this error
Microsoft.Azure.EventHubs.ReceiverDisconnectedException:
New receiver with the higher epoch of '6' is created hence current receiver with epoch '5' is getting disconnected.
If you are recreating the receiver, make sure a higher epoch is used.
Ignore this error

Running Samples

Issue Resolution
System.IO.FileNotFoundException: Could not load file or assembly 'Newtonsoft.Json, Version=10.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The system cannot find the file specified. File name: 'Newtonsoft.Json, Version=10.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' Navigate to Atomic Scope InstallDir (Kovai Ltd\AtomicScope\Binaries) and GAC the file shown in the error
On Windows 10 Operating System, you might encounter the following error: There was a failure executing the receive pipeline: "AtomicScope.BizTalk.Samples.Pipelines.XMLReceivePipeline, AtomicScope.BizTalk.Samples.Pipelines, Version=1.0.0.0, Culture=neutral, PublicKeyToken=418c8017a5c745d7" Source: "XML disassembler" Receive Port: "rcvPort_HybridInbound" URI: "https://relayns.servicebus.windows.net/asrelay" Reason: Finding the document specification by message type "Binary" failed. Verify the schema deployed properly.

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Update the message body property in the Messages tab of receive location mentioned in the error as shown in Figure

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