Assigning Users/Groups

Atomic Scope v6 allows you to assign a transaction to a user or a group for reprocessing.

How to assign users/groups for Reprocessing

1. From the Atomic Scope portal, navigate to the Tracking page
2. Select a transaction which you want to assign to a user or a group

3. Now select the user/group which you want to assign

4. While assigning a user/group, you can also leave them a note to indicate why this transaction has been assigned to them and/or provide any other instructions

5. Once you have completed the assignment, it will be shown like this, including the message that you provided.

FAQ

Who can assign a transaction

To be able to assign a transaction for reprocessing to users or groups, you need to have have one of the following Atomic Scope permissions:

• Administrators
• Business Process owners

Who can be assigned

In order to assign a user or a group for reprocessing a transaction the user should be a part of Atomic Scope User management. Only the users and groups which are shown in the User Management page can be assigned.

I cannot see User X

Q : I am trying to assign to a User, but the name is not showing up on the users list.
A : This is because you have not given user X the priviledge of Business Process Owner.

How many note messages can I add

It is not possible to add different note messages for different users. If you are assigning two users or groups for a particular transaction, all of them will receive the same intimation message. So, ideally:

1 Transaction = > Multiple users/ Groups => 1 Intimation Message

How can I find out what has been assigned to me

Navigate to the tracking page and you can search for AssignedTo = "me"

What do the color coded icons mean

Notice the second column with a user icon ? It is used to indicate whether a transaction has been already reprocessed or it is yet to be done.

Yellow - Waiting to be picked up
Green - Done , reprocessing has been complete
Gray - Not assigned to anyone

How can I filter for incomplete transactions only

1. Just search for AssignedTo = "me" and ReprocessingStatus!="done"

2. You can also search for ReprocessingStatus="waiting" which will yield the same results as above.

AssignedTo Search query

Searching like AssignedTo = "Suhas" does not fetch any results.
This is because you also need to use the domain name and use \\ double slash after the domain name, like this AssignedTo = "KOVLTP006\\Suhas"